The use of chatbots in customer service can enable insurers to free up back offices and call centers from recurring tasks, allowing them to reduce their operational costs as well as increase customer retention by providing personalised experiences.
Who used: Zurich
Use of Cybersecurity
Cybersecurity solutions can assist insurance companies in the management and deployment of digital certificates, in turn securing online experiences and reducing cyber theft instances.
Who used: Aviva
Process: Digital Certificates
Use of Drones
Drone technology can help insurers to dramatically reduce the amount of time that a loss adjuster needs to spend on site after a major disaster while obtaining high-quality data, enabling them to complete their analysis faster, all these at a reduced cost and from a safe distance.